Office Policy

Dental Insurance:

If you have dental insurance, we are more than happy to assist you with your dental claim. However, please bear in mind that you are responsible for payment of your account, not your insurance company. Your insurance company will reimburse you directly. Some insurance companies allow us to file your claim electronically and will reimburse you quickly. Others require claim forms to be filled out and mailed in. We are happy to assist you with either format.

Dental benefits vary from company to company, and from policy to policy. At times these can be very confusing. For any extensive dental treatment plan, we can submit a pre-determination to determine what compensation you may receive from your insurance company. We can also arrange a payment plan for major dentistry if needed. Please note that not all techniques and procedures are covered by insurance companies. They do not always cover the latest and most advanced procedures, which we do in our office.

Financial Policy:

Our Office Policy regarding accounts is that (unless prior arrangements are made) payment is due upon date of service. For your convenience, we accept VISA, MasterCard, Interac, and personal cheques as payment forms. Even with all our advanced technology, high environmental standards, and personlized service, 98% of our fees are within current Ontario Dental Association fee guide. A few of our procedures may be 5-10% above the current guide. If you are available on short notice to fill a cancellation slot, you may qualify for a “stand-by” discount.

Timing and Appointments, and Emergencies:

We pride ourselves on being on time. We take a lot of time with our patients, talk with them, and ensure that they are comfortable. We do not double book, or over book. For this reason, we may not be able to see a patient if they are more than 15 minutes late for an appointment. Sorry, but we are unable to accept walk-in emergencies, in order to be fair to our scheduled patients. During business hours, existing patients with dental emergencies may call our office at 905-880-7003 for assistance and will be seen promptly.

Please note that if you cannot keep your appointment, 2 business day’s cancellation notice is appreciated so that we may give the time slot to an emergency patient, or one on our waiting list. Cancellations without sufficient notice may be subject to a missed appointment fee to partially cover costs for the reserved time.