COVID-19 Updates

Dear Patients:

We hope you are all doing as well as possible in this challenging time. All of us at the Elm Tree Dental Clinic miss being there for our patients. Dental offices have been receiving new advice from officials every 1-3 days since mid-March. At the moment, there are still some gaps and unanswered questions. We want to share what we know at this time.

On March 15, to help reduce the spread of Covid-19, the Royal College of Dental Surgeons of Ontario strongly recommended that dentists stop seeing patients for any reason other than emergency treatment. On March 23, the Province released a list of Essential Businesses and Services that are legally allowed to operate. Since then, dentists have been legally restricted to emergency care only. The Royal College has further explained exactly what this means for dental offices and their patients. They have defined “true emergencies” as the following:



Unless a dental office has hospital-level personal protective equipment (PPE) including N95 masks, face shields and gowns, it is not permitted to use dental equipment that can generate aerosols, such as high speed dental drills. As you know, this type of PPE is in very short supply and is not what dentists typically use.

The Ontario Ministry of Health has asked dentists and other health care professionals with PPE to donate as much of it as possible to front line health care workers while stocks are low. The Elm Tree Dental Clinic donated most of our regular PPE to Headwaters Health Care Centre two weeks ago.

In addition, the Royal College requires dentists to pre-screen patients based on the latest advice from the Ministry of Health. The current guidance is that dentists should not treat patients with a fever and/or new onset of cough, difficulty breathing or severe headache.

We agree with the guidance we have received from the Royal College but it means we are very limited in what we can do to help our patients. Now, more than ever, we’re advising you to take good care of your teeth through regular brushing, flossing and diet choices. We are planning to set up a Facebook page where we can provide general advice on dental health.

If you are a regular patient with a dental emergency, you may contact us by leaving a voicemail at 905-880-7003 or by emailing . We will do our best to help you over the phone or with a prescription if needed, or we will direct you to phone an appropriate emergency clinic. We are checking messages daily on weekdays.

Urgent emergencies:

For urgent emergencies, you may contact:

The Newmarket Dental Emergency Clinic. They are open 7 days a week and have an oral surgeon on call.

905 252-5555, dentalemergency.ca

As in every part of our lives, the situation is evolving daily. We will stay in touch and keep you informed as we learn more.

Our top priority always been the health and safety of our patients, staff and community. We hope you will understand and we thank you for your cooperation.

Wishing you and your family a safe, healthy Easter and Passover, for those who celebrate.

Dr Richard Ehrlich and all the staff at the Elm Tree Dental Clinic